PHIPA Privacy & Confidentiality for Ontario Care Workers

Ontario care workers routinely handle sensitive personal health information while supporting clients in homes, community programs, and healthcare environments. Protecting this information is both a legal obligation and an essential part of person-centered care.

This course explains how PHIPA applies to daily caregiving activities. Learners will explore privacy principles, confidentiality expectations, appropriate information sharing practices, documentation requirements, electronic communication risks, and privacy breach reporting procedures.

The course uses caregiver-friendly examples, privacy scenarios, practical checklists, downloadable tools, and knowledge checks to help learners apply privacy and confidentiality principles during everyday care interactions.

45 Minutes Certificate included 100% online English Audio & Captions

Learning Objectives

What you'll learn

By the end of this course, learners will be able to:

Define personal health information and confidentiality.
Explain the purpose and key requirements of PHIPA.
Identify appropriate and inappropriate uses and disclosures of personal health information.
Apply privacy and confidentiality principles during verbal, written, and electronic communications.
Protect client information in home, community, and mobile care environments.
Demonstrate safe documentation and record-handling practices.
Recognize and report privacy breaches according to employer policies.
Apply best practices for safeguarding sensitive information and maintaining client trust.

What's inside