Communication Skills and Teamwork in Person-Centered Care
This course provides caregivers with foundational communication and teamwork skills that are essential for delivering person-centered care. Caregivers will gain clarity on how to interact with each member of the care team, follow the plan of care, and contribute to the coordinated, collaborative approach to home and community care in British Columbia. With scenario-based practice and practical tools, this class prepares caregivers to act as consistent, respectful, and observant partners in the care process.
60 mins
Certificate included
100% online
English
Audio & Captions
Learning Objectives
What you'll learn
By the end of this course, learners will be able to:
- Describe the roles of each member of the care team (i.e., service delivery team).
- Communicate professionally with the care team, including supervisors, family members, and others involved in care.
- Follow and reference the care plan in daily work.
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Document and report changes or concerns accurately and promptly.
- Demonstrate communication skills that support safety, consistency, and dignity.
What's inside
This course includes
How-to instructional videos
Interactive learning activities
Knowledge checks throughout
Audio narration
Closed captions (accessibility)
Certificate of completion
Scenario-based videos
Downloadable checklists
Mobile-friendly access
Progress saving (resume anytime)
