AODA Customer Service Standard for Caregivers

Providing accessible care is a legal requirement and a cornerstone of professional practice. Caregivers, PSWs, and support staff routinely interact with clients who experience physical, sensory, cognitive, or invisible disabilities. This course translates complex legal requirements into actionable, day-to-day care practices.

This course introduces caregivers to the Accessibility Standards for Customer Service and their responsibilities when providing services to individuals with disabilities. Learners will develop practical strategies for supporting independence, dignity, inclusion, and equal access to services.

60 Minutes Certificate included 100% online English Audio & Captions

Learning Objectives

What you'll learn

By the end of this course, learners will be able to:

Describe the purpose and goals of the Accessibility for Ontarians with Disabilities Act (AODA).
Explain the principles of dignity, independence, integration, and equal opportunity.
Use respectful, person-centered communication strategies when supporting individuals with varying disabilities.
Support clients who use assistive devices, service animals, or support persons.
Recognize accessibility barriers and follow appropriate reporting and feedback procedures.
Promote inclusion, participation, and equitable access during service delivery.

What's inside