High-Impact Interviewing & Selection
Interviewing without a structure is guessing. This course replaces guesswork with a repeatable, defensible system. Learners will master Behavioral Event Interviewing (BEI) — the gold standard for predicting on-the-job performance — and apply the ORCE framework (Observe, Record, Classify, Evaluate) to score candidates objectively. The course also addresses the unconscious biases that most frequently distort hiring decisions in caregiving contexts and teaches interviewers how to recognize and counteract them in real time.
By the end of this course, learners will conduct interviews that surface the evidence they need to make confident, fair, and legally defensible selection decisions.
30 mins
Certificate included
100% online
English
Audio & Captions
Learning Objectives
What you'll learn
By the end of this course, learners will be able to:
- Design a structured interview framework aligned to the specific competencies required for a caregiver role.
- Apply Behavioral Event Interviewing (BEI) techniques to elicit evidence-based responses from candidates.
- Use the ORCE framework to evaluate and score candidate responses objectively and consistently.
- Identify and mitigate the most common unconscious biases that affect caregiver hiring decisions.
- Assess candidate communication skills, professionalism, and cultural alignment during the interview.
- Make and document a legally defensible, evidence-based selection decision.
What's inside
This course includes
How-to instructional videos
Interactive learning activities
Knowledge checks throughout
Audio narration
Closed captions (accessibility)
Certificate of completion
Scenario-based videos
Downloadable checklists
Mobile-friendly access
Progress saving (resume anytime)
